Refund policy

RETURN POLICY

SLAYSPOT.AE • DESISPOT • COMFYSPOT
The Spot Brand Family

Thank you for shopping with us! Every piece is carefully selected, checked, and packed before dispatch. We want you to have a smooth shopping experience, so please read our return policy carefully before placing your order.

01. RETURNS & REFUNDS

* All Sales Are Final: We do not offer size exchanges, returns for change of mind, or cash refunds. Please review the size chart and product measurements carefully before placing your order.
* No Monetary Refunds: Cash refunds and payment reversals are not available.
* Manufacturing Defects & Transit Damage: If you receive an item with a manufacturing defect or damage caused during transit, you may submit a claim within 24 hours of delivery, subject to verification and approval.
* Store Credit: Approved claims for eligible defects or transit damage will be compensated through store credit. Store credit is valid for 3 months from the date of issuance and cannot be exchanged for cash.

02. PRODUCT DISCLAIMERS & CARE

* Colour Variations: Actual product colours may vary slightly from the images displayed on your screen due to lighting conditions, photography, and screen settings. Such minor variations are not considered defects.
* Garment Care: Please follow the care instructions provided with each garment. Delicate fabrics may require professional dry cleaning to maintain their quality and longevity.

03. HOW TO SUBMIT A CLAIM

If you receive an item with a manufacturing defect or transit damage, contact our team via email or WhatsApp within 24 hours of delivery.

Please provide the following details:

1. Unboxing Video
A clear, continuous, uncut, and unedited video showing the opening of the sealed package and the item received.

2. Order Details
Your order number or official purchase confirmation.

3. Description of the Issue
A clear explanation of the defect or damage, along with photographs if available.

4. Contact Information
Your full name and registered phone number.

All claims are subject to review and verification. Claims submitted after the 24-hour reporting window may not be accepted.

04. CONTACT US

Have a concern about your order? Our team is here to help.

Email: slayspotdotae@gmail.com
WhatsApp: +91 85940 54304

Please contact us within the specified timeframe so we can review your concern.

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SLAYSPOT.AE • DESISPOT • COMFYSPOT
The Spot Brand Family

ALL SALES FINAL • NO CASH REFUNDS • STORE CREDIT VALID FOR 3 MONTHS